Shipping & Order FAQ

Q1: What are your shipping charges?

A: After we prepare your goods, we will calculate the shipping cost based on the package weight and the express shipping company you choose. We will then email you the shipping cost for confirmation. Please note that we do not add any profit to our shipping fees.

Q2: How can I check my order status? When will my order be shipped?

A: You can check your order status at any time through your Track Order account.

Once your payment has been confirmed, we will process and ship your order as soon as possible. The usual processing time is approximately 4–7 business days.

If your order contains multiple items, the overall processing time will depend on the item that requires the longest preparation time.

Q3: Can I add my own brand to the packaging?

A: Yes. We can customize the packaging with your own brand, including branded packaging options. The specific MOQ (minimum order quantity) will depend on the packaging requirements and needs to be discussed with your account manager.

Q4: Can you ship to my country?

A: Yes. We can ship to most countries and regions that are supported by DHL and FedEx, including the United States, United Kingdom, France, Spain, Mexico, Germany, and many other destinations.

If you are unsure whether we can ship to your location, please contact your account manager for confirmation.

Q5: Why is there no tracking update?

A: For international shipments, tracking information may not be updated immediately. In some cases, tracking updates may not appear until the package has cleared local customs and entered the destination country.

If your order is still within the estimated delivery time, please allow some additional time for the tracking information to update. New tracking updates will appear as the package progresses through customs and local delivery.

Q6: What should I do if some items are missing or incorrect after I receive my package?

A: If any items are missing, incorrect, or have other order-related issues after you receive your package, please contact your account manager for assistance.

Please follow these steps:

A. Confirm that you have marked the package as received in our website system. Otherwise, you will not be able to submit an after-sales dispute.

B. After submitting your request, our team will review the issue and reply within 48 working hours.

Note: If you do not respond within 7 days after receiving our reply, the after-sales ticket will be automatically closed.