Payment
Payments & Fees FAQ
Q1: What kinds of payments are accepted?
A: We accept the following secure payment methods: PayPal, Credit Cards: Visa / Master Card / JCB, Bank Transfer
Q2: Will I need to pay other fees when the package arrives?
A: Taxes or import duties may be charged by the customs office in your destination country based on local regulations. Buyers are responsible for checking their country’s policies. If any fees apply, they must be paid by the buyer. Buyers are also responsible for return shipping costs, customs charges, and handling fees if they refuse a parcel due to import duties or taxes.
Q3: How does payment via bank card work?
A: International payments may take some time to process. To speed up order handling, please send your payment voucher to your account manager. We will confirm the order in advance and start preparing your goods to ensure faster delivery.
Q4: Why was I charged twice?
A: Please first check your bank card balance and transaction history. If you believe you were charged twice, please contact your account manager for assistance.
Q5: Why do I need to verify my payment on my order?
A: Our system randomly verifies some orders to ensure they were placed by an authorized user of the selected payment method. This is a security measure to protect both buyers and sellers.